Membership Packages – Q&A

• Will I be locked into a contract or committed to a period?

You are not locked into any contract – you can state when you would like to start or stop your membership. We do however require 2-weeks notice when you wish to stop your members. (Unless you tell us upfront when setting up your membership.)

• Can I adjust my membership option? Move from Silver to Gold membership or visa-versa?

Yes, of course. You are able to change your membership options based on your needs at the time. This will be amended on your direct debit.

• What options are available in the school holidays?

There will always be training in the holidays – across running and strength.

• Which service provider do you use to process your member direct debits?

We use Ezidebit – Australia’s number one non-bank payment provider.

• Are there any costs in setting up a direct debit?

There is a one-off admin fee of $2.20 per person, plus a monthly transaction fee of $0.99c. These fees will be forwarded to yourself when setting you up via Ezidebit.

• Are there any costs if payment does not go through?

A failed payment fee of $14.80 will be charged if payment fails. Please try avoiding a failed payment – we hate seeing money go down the drain.

• How do I get started?

You will be sent an email containing an online e-form to be completed – after which, your payments will be activated on Ezidebit.

 

If you have any additional questions, please contact Debbie Solms on 0400 455 151.